Heat warning

Dear customers

We wish to inform you, especially in the summer season about the risk of ordering products like, chocolate, brown cheese and other products that can be sensitive to high temperature.

1. We always ship products without refrigeration. Please be aware of this when ordering

2. We recommend not ordering products that are sensitive to high or low temperatures – if you live in a location with over 22 celcius / 71 fahrenheit. Most products are meant to be stored in 18 – 22 celicius (68 – 71 fahrenheit). Norwegian Foodstore is not responsible for products melted or otherwise damaged by heat or cold, outside the temperature range stated. This is at the risk of the customer when ordering.

3. If you still proceed to buy a product that can be shipped at room temperature, but otherwise is in need of refrigeration, such as brown cheese, mayonnaise and cheese in a tube, cool products down completely before consuming and keep refrigerated.

4. Please do not have packages left outside your house – we do not replace packages that are stolen or damaged due to having been left without supervision in heat or cold.

If you are unsure about the product quality before or after receiving it - or have any questions, put the products in a refrigerator and contact our support team by clicking here.