Heat notice

Dear customers

We want to inform all customers — especially during warmer seasons — about the risk of ordering heat-sensitive products such as chocolate, brown cheese, and similar items.

  1. We always ship products without refrigeration. Please be aware of this when placing an order.

  2. Most products are meant to be stored between 18–22°C (68–71°F).
    If you live in a location where temperatures exceed 22°C (71°F) (or are very cold), we strongly recommend not ordering products that are sensitive to temperature changes.
    Norwegian Foodstore and the delivery company are not responsible for melted or otherwise heat- or cold-damaged products outside the recommended storage range.

    Please note that temperatures during transport can be higher than the outdoor temperature. Goods can be exposed to significantly more heat inside delivery vehicles, especially when parked in direct sunlight — even for short periods of time.
    By ordering such items, the customer accepts this risk.

  3. If you still choose to order products that normally require refrigeration (e.g., brown cheese, mayonnaise, cheese in a tube), please cool them down completely before consuming and keep them refrigerated after arrival.

  4. Please ensure that packages are not left outside your home. We cannot replace products that are stolen or damaged due to being left unsupervised in heat or cold. If you choose to have the package left outside, it is entirely at your own risk.

If you are unsure about the products quality before or after recieving it - or have any questions, put products in a refrigerator and contact our support team by clicking here.