How much is shipping?
Shipping costs are determined based on the weight and volume of your order and are tailored for delivery to your specific address. Upon adding desired products to your cart, proceed to checkout where you can accurately calculate shipping fees based on your location, including country and zip code details.
How long does it take for my package to arrive?
DHL Express typically delivers packages within 2-7 business days worldwide, with a focus on locations near major cities. Please note that if you place an order on a Friday, it will be dispatched at the earliest on Monday. Delays in customs processing are not included in this estimate. Please ensure that your products are legally importable and won't encounter any issues during clearance.
Are taxes, duties, or customs included in the prices?
No, our product prices do not include taxes or duties. For some countries, taxes and duties may be calculated and paid in advance during checkout as an additional cost. Please be aware of the tax and duty regulations in your country and ensure that these fees are paid for your package. Additionally, a customs fee from DHL may apply if not paid during checkout.
Where do you ship to?
We ship to all countries worldwide, except for those with ongoing conflicts or instability, or those under sanctions. Our goal is to provide global shipping services, ensuring safe and reliable delivery to our customers wherever they may be.
Where do you ship from?
Our headquarters are located in Bergen, Norway. We ship our outgoing packages using DHL Express, ensuring fast and trackable delivery to destinations worldwide.
When are orders shipped?
We process and ship orders from Monday to Friday during our office hours in the Central European Timezone (CET +1). Orders placed on Fridays are typically shipped on the following Monday. We strive to dispatch orders as promptly as possible, with a cutoff time of 06:00 AM local time in Norway for new orders.
Are my credit card details stored securely?
Yes, we prioritize the security of our customers' sensitive information. Our website does not store your credit or bank card details. Instead, these details are handled securely and encrypted by our payment partner, Stripe, ensuring a safe and protected transaction process.
What are the payment options?
We accept most debit and credit cards for payment during checkout. Our payment gateway supports a wide range of card types, providing convenience and flexibility for our customers.
Do I need an account to shop?
No, you do not need to create an account to make a purchase. However, if you do not have an account, one will be automatically created for you after your first order. If you need to log in for the first time, you can use our "lost password" service to gain access to your account.
Do you offer sales or coupons?
Yes, we occasionally offer sales events, though we typically do not utilize coupons or discount codes. To stay informed about our promotions, follow us on Facebook or Instagram, where we announce sales and special offers. Additionally, you can subscribe to our newsletter to receive regular updates, offers, and inspiration directly to your email inbox.
Can I request the addition of a specific product?
Certainly! To request the addition of a specific product, please use the chat service located in the bottom right-hand corner of our website. We will assess the availability and market potential of the requested product. In some cases, we may ask you to purchase a certain quantity to facilitate the addition of the product to our inventory. Feel free to reach out to us with any inquiries, and we will strive to accommodate your requests to the best of our ability.
What should I do if my product arrives damaged?
We apologize for any inconvenience caused by damaged products during transit. If your product arrives in a damaged condition, please contact us immediately using our contact page. Be sure to include clear photos of the damages for our reference. We will promptly address the issue and work towards a satisfactory resolution to ensure your complete satisfaction.
What is the date format used on products?
The date format used on Norwegian products is DD/MM/YY. If you have any concerns regarding the expiration date of a product, please don't hesitate to contact our customer service team for assistance and clarification.
Can I order items that may be illegal in my country?
As with any online store, it is the responsibility of the customer or recipient to declare any goods imported into their country and to comply with import regulations. We provide detailed contents and value information on shipment declarations to facilitate customs clearance. Customers are required to pay any applicable duties on ordered products, either during checkout or upon arrival in their country. If a product is seized by customs for being illegal in a specific country, we will refund the cost of the products upon their return to us, provided they are not expired or damaged. Please note that shipping fees are non-refundable, and customers are responsible for all communication with customs authorities in the destination country.
What should I do if there is a problem with my order?
If you encounter any issues with your order, please contact us immediately before the item is packed or shipped. We value your satisfaction and will provide prompt assistance to address any concerns or discrepancies. You will receive confirmation regarding the resolution of your issue to ensure a seamless shopping experience.