FAQ

How much is shipping?

Shipping is based on weight and volume delivered to your exact adress.
Add all products you wish to buy and go to the cart. In the cart and checkout you can calculate the shipping cost for your location, based on country and zip code.

How long does it take normally for my package to arrive?

DHL Express delivers your package normally within 4 business days worldwide to most locations, close to major cities. Shipping times estimates are also shown in the cart.
Note: if you order on a friday, your packages will at the earliest be shipped monday.

Is tax, duties or customs included?

The products prices are not included tax/duty. For some countries there will be calculated tax/duties and will be paid in advance in checkout, as an extra cost.

Please be aware of the duties and or tax for your country, and pay the duties for your package. A customs fee from DHL may also apply if not paid in the checkout.

Where do you ship to?

We ship to all countries as a ground rule. Exceptions are we are not allowed to export to countries with an ongoing war or unstability, due to safety for our delivery partner, and/or sanctions.

Where do you ship from?

We are located in Bergen, Norway – and we ship our outgoing packages with DHL Express with tracking.

When is my order shipped?

We ship out orders monday-friday during our office hours in our timezone (CET +1). If you for example put in your order on a friday, your order will most likely be shipped monday. We will always do our best to send orders out as quickly as possible. Our stop time for new orders is 06.00 AM local time Norway.

Are my credit card detail stored securly?

Yes! Out site does not store your credit / bank card detail, as this is handled by our payment partner Stripe in a secured and encrypted transaction.

What are the payment options?

You can pay with most debit or credit cards in our checkout.

Do i need an account to shop?

You can shop without an account. If you do not have an account - one will be created after your first order automatically. If you need to login first time, use the lost password service

Do you have sales or coupons?

Yes we have sales randomly – but normally not by coupons or discount codes. – Follow us on Facebook / Instagram and you will be notified when there is a sale.

You can also register for our newsletter to be notified. We will send e-mails about every other week with, offers, inspiration, recipies.

Can i ask you to add a specific product?

Yes, of course! To get in contact with us, use the chat service in the bottom right hand corner. We will add the product as long as this is avaiable to us and the product has potencial to sell. If not you may be asked to buy a certain amount to have it ordered into our warehouse.

We can also supply you with other souvenirs, clothing and more. Please contact us and we will be at your service.

We aim to please!

My products is damaged upon arrival

We are very sorry if something is damaged under transport – Please contact us using our contact page, - and REMEMBER to attach photos of the damages – and we will do our best to resolve the matter as quickly as possible.

What is the date format on the products?

Norwegian products are formatted with DD/MM/YY on the products. If you are unsure if a product is exipired contact our customer service.

Can i order items that are illegal in my country?

Like in any other online store: It is the customer / recipient’s responsibility to declare any goods into their country, and to be aware of the regulations of import in the country of destination. We always write the contents of the goods and value on shipment declaration.

Customer must pay duty on products ordered, either in advance in checkout or upon arrival in their country - if applicable.

If a product is stopped in customs as being an illegal product in that specific country, we will refund you for your products when/if your order is returned to us, and the products are not expired or otherwise damaged. Please be aware, if package is returned to us, due to customs regulations or failure to pay customs and duty, shipping both ways are paid by customer, and will be deducted from refund. Shipping is non refundable.

Please be aware if customs seizes and/or destroys your shipment due to non permitted item for import, this is customsers liability, and non-refundable.

All communication with customs in destination country, must be handled by the recipient, as they legally are responsible for the import.

There is a problem with my order

If there is anything wrong with your order, contact us immediately by writing to us before item is started packing/shipping. You will receive confirmation regarding your order.

If your order is already shipped, contact us via our contact page.

Didn’t you find an answer to your question? – don’t worry. Please use our contact page to get in touch with us. We will be with you with an answer as soon as possible.