Privacy policy

Privacy Policy

This Privacy Policy describes how Norwegian Foodstore AS ("we", "us", or "our") collects, uses, and protects personal data when you visit norwegianfoodstore.com (the “Site”) or make a purchase from us.

Company Information:
Norwegian Foodstore AS
Leirvikflaten 31
5179 GODVIK
Norway
Organization number: 921 234 260
Email: support@norwegianfoodstore.com

1. Data Controller

Norwegian Foodstore AS is the data controller for the processing of personal data described in this policy.

2. What Personal Data We Collect

a) Device and Usage Information

When you visit our Site, we automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Time zone
  • Device type
  • Pages visited and interaction data
  • Referring website
  • Cookie identifiers

Purpose: Website functionality, security monitoring, fraud prevention, analytics, and optimization.

Legal basis (GDPR): Legitimate interest (security and optimization) and consent (for marketing/analytics cookies where required).

b) Order Information

When you place an order, we collect:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by payment providers)
  • Order history

Purpose:

  • Processing orders and payments
  • Shipping and fulfillment
  • Issuing invoices
  • Fraud screening and risk analysis
  • Compliance with accounting and tax obligations

Legal basis: Contractual necessity and legal obligation.

c) Customer Support Information

If you contact us, we may collect information related to your inquiry, including correspondence and order references.

Purpose: Customer service and dispute handling.

Legal basis: Contractual necessity and legitimate interest.

3. Sharing of Personal Data

We share personal data only with trusted service providers necessary for operating our business:

  • Shopify Inc. (e-commerce platform)
  • Payment providers (e.g., Shopify Payments, Klarna, PayPal, Stripe depending on checkout selection)
  • Shipping providers (e.g., DHL Express)
  • Accounting and auditing providers
  • IT and hosting providers
  • Fraud prevention services

We may also disclose personal data if required by law, court order, or public authority.

We do not sell personal data.

4. International Transfers

Personal data may be processed outside Norway/EEA, including in the United States and Canada, through our service providers (such as Shopify). Transfers are safeguarded through standard contractual clauses or other lawful transfer mechanisms under GDPR.

5. Fraud Prevention and Automated Decision-Making

We use automated systems to detect and prevent fraud, including IP monitoring and transaction screening. These systems do not produce legal or similarly significant effects without human review.

6. Retention of Data

We retain order-related personal data as required by Norwegian accounting law (typically 5 years).

Other personal data is retained only as long as necessary for the purposes described above or until you request deletion where legally possible.

7. Your Rights (GDPR – EEA Residents)

If you reside in the EEA, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion (where legally permitted)
  • Request restriction of processing
  • Data portability
  • Object to processing based on legitimate interest
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@norwegianfoodstore.com.

You may also lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

8. Cookies

We use cookies and similar technologies to operate our website, improve user experience, perform analytics, and provide marketing where consented.

Shopify sets necessary cookies required for checkout and account functionality.

You may control cookies through your browser settings and through our cookie consent banner where applicable.

9. Behavioural Advertising

We may use analytics and advertising tools (such as Google Analytics or Meta advertising tools) to understand customer behavior and improve marketing efforts. These tools may use cookies or similar technologies.

You can opt out of personalized advertising through your browser settings or relevant advertising platform settings.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

Payment information is processed securely by certified payment providers and is not stored on our servers.

11. Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

13. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Norwegian Foodstore AS
Leirvikflaten 31
5179 GODVIK
Norway
Email: support@norwegianfoodstore.com