Terms & Conditions
Welcome to The Norwegian Foodstore
These Terms and Conditions govern the use of The Norwegian Foodstore website and all purchases made through our online store.
Leirvikflaten 315179 GODVIK
Bergen, Norway
By accessing this website and placing an order, you agree to be bound by these Terms and Conditions. If you do not accept these terms, you must not use this website or place an order.
Binding Acceptance
By completing a purchase, the customer confirms that they have read and accepted these Terms and Conditions, including (without limitation) shipping terms, importer responsibility, prepaid import charges, the allocation of risk upon carrier handover, non-refundable shipping costs where permitted by law, temperature-related risks, product variations, third-party platform limitations, and payment processing conditions.
General Terms
Our Service Includes:
- Secure packing of products for international shipment
- Shipping via the selected shipping method at checkout
- Issuing commercial invoices with tariff codes
- Export of goods from Norway
Our Service Does Not Include:
- Verification of import legality in the destination country
- Import clearance in the destination country
- Acting as the importer of record unless expressly agreed otherwise in writing
- Payment of duties, VAT, customs fees, storage fees or other import-related charges unless explicitly collected or prepaid at checkout
- Representation before customs authorities unless expressly agreed otherwise
Fulfilment and Transfer of Risk
All orders are fulfilled by export and shipment from Norway. Unless mandatory law in the customer’s jurisdiction provides otherwise, the seller’s contractual delivery obligation is fulfilled when the shipment is handed over to the carrier selected at checkout.
Unless mandatory law provides otherwise, risk of loss or damage transfers to the purchaser and/or recipient upon handover to the carrier, including risks associated with carrier handling, temperature variation, pressure changes, delays, customs intervention, and transportation conditions.
Non-Refundable Shipping / Export Handling
Shipping, export handling, and related fulfilment services, including packing, carrier booking, export processing, commercial documentation, and shipment preparation, are performed as part of order fulfilment. To the extent permitted by applicable law, shipping costs and export/handling charges are non-refundable once the shipment has been handed over to the carrier.
Proof of Fulfilment
Proof of fulfilment may include carrier acceptance scans, tracking documentation, export documentation, shipping labels, commercial invoices, customs documentation, and other carrier or export records.
Minimum Shelf Life (Best Before)
Minimum 30 days from order date
Unless otherwise stated on the product page, products supplied by Norwegian Foodstore will have a minimum of 30 days remaining shelf life before the stated best before date, calculated from the date the order is placed.
Exceptions
Certain products may naturally have a shorter shelf life, including seasonal products, fresh products, bakery products, limited production batches, and other products with naturally shorter durability. Where a product is expected to have less than 30 days remaining shelf life, this will normally be stated on the product page.
If a particular minimum best before date is important to the customer, the customer must contact our support team before placing the order to confirm the dates currently available.
Date format
Norwegian best before dates are normally displayed in the format DD/MM/YYYY.
High Temperatures – Heat Notice (No Refrigeration)
We always ship products without refrigeration. By ordering, the customer acknowledges and accepts the risks associated with non-refrigerated transport and storage during transit.
Temperature-sensitive products
Some products, including without limitation chocolate, confectionery, brown cheese, cheese products, mayonnaise, and other temperature-sensitive goods, may be affected by temperature variations during transportation, customs handling, storage, and final delivery.
Most products are intended to be stored between approximately 18–22°C (68–71°F). If temperatures at the destination exceed 22°C (71°F), or are particularly cold, we strongly recommend that customers do not order products that are sensitive to temperature changes unless they accept the associated risk.
Transit conditions can exceed outdoor temperatures
Temperatures experienced by goods during transport may be considerably higher or lower than the outdoor temperature. Shipments may be exposed to elevated temperatures inside delivery vehicles, warehouses, cargo facilities, aircraft handling environments, customs facilities, and other parts of the transportation network.
Delivery vehicles may become particularly warm when parked in direct sunlight, even for short periods of time.
Allocation of risk / heat and cold impact
To the maximum extent permitted by applicable law, Norwegian Foodstore is not responsible for melting, fat bloom, sugar bloom, softening, deformation, separation, condensation, texture changes, discoloration, or other heat- or cold-related effects occurring during transportation after carrier handover or where products have been exposed to temperatures outside their recommended storage range.
By ordering temperature-sensitive products, the customer acknowledges and accepts this transportation risk.
Products that normally require refrigeration
If you choose to order products that normally require refrigeration, for example brown cheese, mayonnaise, cheese in a tube, or similar products, please cool the products completely before consumption and keep them refrigerated after arrival.
The customer is responsible for determining whether such products are suitable to order considering local climate, weather conditions, delivery times, and other relevant conditions at the destination.
Do not leave parcels unattended
Customers should ensure that packages are not left unattended outside their home or delivery location.
Norwegian Foodstore cannot be held responsible, to the extent permitted by applicable law, for products that are stolen or damaged due to being left unattended in heat, cold, rain, sunlight, or other environmental conditions.
If the customer authorizes the carrier to leave the shipment unattended, including through a “leave at door”, signature release, delivery authorization, or similar instruction, the customer accepts the associated risk.
If you are unsure about product quality
If you are unsure about the quality or condition of a temperature-sensitive product before or after receiving it, refrigerate the product and contact our support team before consuming it.
Natural Product Variations & Cosmetic Changes
Many of our products are food items and may show natural and normal variation between production batches, during storage, and during transportation.
Minor deviations in appearance, texture, color, shape, surface finish, gloss, firmness, consistency, or other cosmetic characteristics may occur and are not considered defects provided that the product remains safe to consume and is otherwise within accepted product quality standards.
Chocolate and heat-sensitive goods – Fat Bloom and Sugar Bloom
Chocolate and chocolate-coated products may develop visible surface changes known as fat bloom or sugar bloom.
These effects may appear as white, grey, cloudy, streaked, or dull areas on the surface of chocolate and may occur as a consequence of temperature fluctuations, storage conditions, transportation, or natural changes in cocoa butter or sugar crystals.
Fat bloom and sugar bloom are generally cosmetic changes and do not, by themselves, mean that the product is unsafe to consume.
To the extent permitted by applicable law, normal fat bloom, sugar bloom, or comparable cosmetic changes are not considered product defects or grounds for refund, replacement, or compensation.
Examples of normal variations include, but are not limited to:
- Fat bloom or sugar bloom on chocolate and confectionery
- Minor surface whitening or discoloration
- Minor cracking, scuffing, rubbing marks, or surface imperfections
- Minor deformation or firmness changes due to temperature or pressure
- Minor variations in color, smell, taste, texture, shape, or consistency between production batches
- Minor settling, separation, or crystallization where this is a normal characteristic of the product
- Packaging pressure changes, including puffing or indentation caused by transportation or altitude changes
Where risk has transferred upon carrier handover, cosmetic changes and normal variations occurring during transit are the customer’s responsibility, to the extent permitted by applicable law.
This section does not limit statutory rights that cannot legally be limited or excluded, including rights relating to products that are materially defective, unsafe, or unfit for consumption.
Packaging, Labeling & Product Images
Product packaging, labels, graphics, and designs may change over time. Product images displayed on our website are provided for identification and illustration purposes and cannot always be guaranteed to correspond 100% with the packaging supplied.
Differences may include, without limitation, packaging colors, graphics, logos, promotional markings, label placement, package format, text, language, weight presentation, barcode placement, or other visual characteristics.
Supplier campaigns and temporary designs
Manufacturers and suppliers may introduce temporary packaging designs in connection with promotional campaigns, seasonal campaigns, anniversaries, competitions, limited editions, marketing activities, or product rebranding.
Norwegian Foodstore does not control these packaging changes and may receive multiple packaging versions of the same product during transitional periods.
Such packaging changes do not constitute a defect where the supplied product is materially the same product ordered.
Ingredients and declarations
Manufacturers may update recipes, ingredients, nutritional information, allergen information, production methods, or declarations.
The product packaging supplied with the order contains the manufacturer's applicable product information. Customers must always inspect the actual product label before consumption, particularly where allergies, intolerances, dietary restrictions, or other important requirements apply.
If packaging or design is decisive
If a specific packaging design, label language, promotional edition, collector edition, campaign design, or other packaging characteristic is essential to the customer's purchasing decision, the customer must contact Norwegian Foodstore before placing the order and request confirmation of the packaging currently available.
We cannot guarantee that a particular packaging version will be supplied unless explicitly confirmed by Norwegian Foodstore in writing before purchase.
Force Majeure
We are not liable for delays or non-performance caused by events beyond our reasonable control, including, without limitation, customs intervention, regulatory changes, transport disruption, carrier delay, natural events, severe weather, war, labor disputes, strikes, government action, border closures, transport restrictions, or other circumstances outside our reasonable control.
This does not limit liability where such limitation is prohibited by mandatory law.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary, and the remaining provisions shall remain in full force and effect to the extent permitted by law.
Consumer Terms (B2C)
Importer Responsibility – Including Prepaid Duties and Taxes
The purchaser and/or recipient remains responsible for the import of the shipment into the destination country, regardless of whether duties, taxes, VAT, import charges, customs charges, or similar amounts have been collected in advance at checkout.
This responsibility also applies where the checkout, shipping method, carrier documentation, payment system, customs documentation, or other system describes duties or taxes as prepaid, included, collected, paid, or uses similar terminology.
Prepaid import charges are provided as a convenience
For certain destinations, Norwegian Foodstore may collect estimated or calculated customs duties, import taxes, VAT, or other import charges from the purchaser at checkout.
This arrangement is intended to simplify customs processing and payment for the customer and may help avoid or reduce separate carrier disbursement, advancement, collection, processing, or administrative fees that would otherwise be charged when the carrier advances duties or taxes on behalf of the recipient.
Such carrier fees may commonly amount to approximately EUR/USD 30 or more, depending on the carrier, destination, shipment, and customs process. This amount is provided only as an example and is not a guaranteed fee or saving.
Prepayment does not transfer import responsibility
The collection or prepayment of duties, taxes, VAT, or other import charges does not, by itself, transfer responsibility for the legal import of the goods to Norwegian Foodstore.
Unless expressly agreed otherwise in writing or required by mandatory applicable law, the purchaser and/or recipient remains responsible for:
- Ensuring that every product ordered may legally be imported into the destination country
- Checking applicable import restrictions before ordering
- Complying with all applicable customs and import laws
- Complying with restrictions, quotas, licensing requirements, food regulations, and other regulatory requirements
- Providing customs authorities, carriers, brokers, or government agencies with any identification or information required for clearance
- Providing permits, certificates, declarations, tax numbers, personal identification numbers, passports, import licenses, or other documents if required
- Responding promptly to requests from customs authorities, carriers, customs brokers, or government agencies
- Paying any additional duties, taxes, VAT, customs charges, inspection fees, storage fees, administrative fees, penalties, or other import-related costs not included in the amount collected at checkout
- Completing all steps required for the shipment to be legally admitted into the destination country
Payment facilitation only
Where Norwegian Foodstore collects import charges in advance, Norwegian Foodstore is facilitating payment of anticipated import charges to the carrier, customs broker, customs authority, or other relevant party.
The collection and forwarding of such amounts does not, by itself, constitute an undertaking by Norwegian Foodstore to act as the importer of record, customs broker, customs representative, or guarantor that the goods will be accepted for import.
Customs authorities make the final decision
Customs authorities and other competent government agencies retain the authority to determine:
- Whether products are admissible for import
- Customs classification
- Customs value
- Applicable duties and taxes
- Documentation requirements
- Inspection requirements
- Licensing or certification requirements
- Food, animal, dairy, agricultural, or other regulatory restrictions
- Whether a shipment will be released, held, rejected, returned, seized, or destroyed
Norwegian Foodstore cannot override decisions made by customs authorities or other government agencies.
Additional assessments
Prepaid import charges are based on information available when the order is processed. Customs authorities may subsequently reassess classification, customs value, duties, taxes, fees, or other charges.
Unless mandatory law provides otherwise, any additional amounts imposed by customs authorities, government agencies, customs brokers, or carriers remain the responsibility of the purchaser and/or recipient.
Terminology used at checkout
Wording displayed at checkout or in carrier or payment systems such as “duties prepaid”, “taxes included”, “import charges prepaid”, “duties & taxes paid”, “duties collected”, “taxes collected”, or similar terminology describes how anticipated import charges are collected and processed.
Such terminology does not, by itself, change the purchaser’s and/or recipient’s responsibility for ensuring the legal import and customs clearance of the goods.
Gift Orders
Where an order is purchased as a gift and shipped directly to another person, the purchaser acknowledges that the recipient may be required to communicate with customs authorities, carriers, or government agencies.
The purchaser remains financially responsible for costs associated with the order and must ensure, before ordering, that the recipient is willing and legally able to receive and import the goods.
Customs Delays, Holds, Seizure, Destruction and Rejection
Delays, inspections, holds, seizures, destruction, rejection, or return caused by customs authorities, regulatory authorities, unpaid charges, missing documentation, failure to respond to customs requests, recipient refusal, or local import restrictions do not constitute failure of service by Norwegian Foodstore where Norwegian Foodstore has otherwise fulfilled its obligations under these Terms.
If customs authorities or another competent authority require information or documentation from the purchaser or recipient, the purchaser and/or recipient must respond within the deadlines specified by the relevant authority or carrier.
Rejected or Returned International Shipments
If a shipment is rejected, refused, or returned because of import restrictions, customs requirements, missing documentation, unpaid charges, failure of the customer or recipient to cooperate with customs or the carrier, or another matter relating to import clearance, the customer is responsible for resulting costs to the extent permitted by law.
Such costs may include return transportation, customs processing, storage, brokerage, administration, duties, taxes, destruction fees, or other carrier or government charges.
If goods are successfully returned to Norwegian Foodstore in resalable condition, any refund will be calculated in accordance with these Terms after applicable non-refundable shipping, return shipping, customs, carrier, administrative, and other permitted costs have been deducted.
No refund can be provided for products that are destroyed, confiscated, abandoned, consumed, damaged, expired, or otherwise not returned to Norwegian Foodstore in a condition permitting resale, except where mandatory law provides otherwise.
30-Day Returns (General Policy)
Return window
We offer customers a 30-day return period from the date the shipment is delivered, subject to the exclusions and conditions stated below.
Customers wishing to return goods must contact our support team within 30 days of delivery and obtain return instructions before sending the goods back.
Condition of returned goods
Returned products must be unused, unopened, in their original packaging, and suitable for resale.
Original seals, tamper-evident packaging, labels, and other protective packaging must remain intact where applicable.
We reserve the right to refuse or reduce a refund for returned goods that have been opened, used, damaged, improperly stored, or are otherwise unsuitable for resale, to the extent permitted by applicable law.
Return shipping costs
The customer is responsible for arranging and paying for return shipping.
The customer is also responsible for costs associated with returning the shipment, including shipping, handling, customs clearance, brokerage, duties, taxes, and administrative fees where applicable.
Original shipping and export service charges are non-refundable to the extent permitted by applicable law.
International returns and customs
For international returns, the customer is responsible for ensuring that the return shipment is correctly declared and complies with applicable import and export requirements.
Any costs incurred because of incorrect declarations, customs procedures, unpaid charges, storage, carrier handling, or other return-related circumstances may be deducted from the refund where permitted by applicable law.
Refund after inspection
Refunds for voluntary returns are issued only after the returned goods have been received and inspected by Norwegian Foodstore.
The refund will normally cover the eligible value of the returned products, subject to deductions permitted under these Terms and applicable law.
Refunds are made to the original payment method and are processed in NOK unless otherwise required by the applicable payment provider or mandatory law.
Right of Withdrawal – Food Products and Exceptions
Due to the nature of the products sold, certain products may be excluded from statutory or voluntary return rights where permitted by applicable law.
This may include goods that deteriorate rapidly, goods with a short shelf life, and sealed goods that are unsuitable for return for health protection or hygiene reasons once the seal has been broken.
Where applicable consumer law permits, the right of withdrawal does not apply to:
- Goods that deteriorate or expire rapidly
- Goods with a naturally limited shelf life where applicable law provides an exemption
- Sealed goods that are unsuitable for return due to health protection or hygiene reasons once unsealed
Products that have been opened, consumed, improperly stored, exposed to unsuitable conditions after delivery, or otherwise rendered unsuitable for resale cannot be returned under our voluntary 30-day return policy.
Nothing in this section limits mandatory consumer rights that cannot legally be excluded.
Business-to-Business (B2B)
Business customers do not benefit from consumer protection rights except where applicable law specifically provides otherwise.
Unless otherwise agreed in writing, risk transfers upon handover of the shipment to the carrier.
Business customers are responsible for determining and complying with all applicable import, customs, regulatory, licensing, resale, labeling, tax, and other legal requirements applicable to their business and destination market.
To the maximum extent permitted by applicable law, Norwegian Foodstore is not liable for indirect or consequential losses, including loss of profit, lost sales, business interruption, loss of opportunity, or reputational damage.
Payments & Disputes
Currency and Refunds
Refunds are issued in NOK (Norwegian kroner), unless otherwise required by the payment method or applicable law.
Currency fluctuations, exchange-rate differences, and payment provider fees remain the customer's responsibility to the extent permitted by applicable law.
All transactions are processed in NOK unless otherwise stated.
Currency conversions displayed on the website or during checkout may be estimates and may differ from the amount ultimately settled by the customer's bank, card issuer, or payment provider because of third-party exchange rates or fees.
Norwegian Foodstore is not responsible for exchange-rate differences or fees imposed independently by financial institutions or payment providers.
Chargebacks and Payment Disputes
Norwegian Foodstore reserves the right to contest any payment dispute or chargeback and provide the payment provider with evidence relating to the transaction, including order records, customer acceptance of these Terms, carrier acceptance scans, tracking information, delivery records, correspondence, customs documentation, commercial invoices, and export documentation.
Platform & Payment Provider Display Errors
To the extent permitted by applicable law, Norwegian Foodstore is not responsible for incorrect, delayed, or incomplete information generated solely by third-party payment providers, gateways, financial institutions, currency services, carriers, customs systems, or e-commerce platforms, including Shopify.
This may include errors relating to currency conversion displays, estimated duties, estimated taxes, carrier calculations, or other third-party information.
This provision does not remove any mandatory rights the customer may have against Norwegian Foodstore where Norwegian Foodstore is legally responsible for an error.
Improper Payment Disputes
Where Norwegian Foodstore has fulfilled its contractual obligations and handed the goods to the carrier, a payment dispute based solely on matters such as disclosed customs obligations, import restrictions, unpaid import duties, carrier delays, temperature risks disclosed before purchase, recipient refusal, or another condition expressly accepted before purchase may be contested by Norwegian Foodstore.
Norwegian Foodstore reserves the right to provide complete transaction and fulfilment documentation to the payment provider and, where permitted by law, recover reasonable costs resulting from an unfounded dispute.
Intellectual Property
All website content, including text, product descriptions, translations, photographs, images, graphics, logos, structure, layout, coding, and design, is owned by Norwegian Foodstore or its respective licensors unless otherwise stated.
Unauthorized reproduction, copying, republication, commercial use, distribution, or exploitation of protected material is prohibited.
Unauthorized commercial use may result in claims for compensation, damages, injunctive relief, and recovery of legal costs to the extent permitted by applicable law.
Hyperlinking to Our Content
The following organizations may link to our website without prior written approval:
- Government agencies
- Search engines
- News organizations
- Online directory distributors
- Systemwide accredited businesses
Links must not be misleading, falsely imply endorsement or sponsorship, or be presented in a manner that may reasonably damage our reputation.
No use of our logo, trademarks, or other protected artwork is permitted without prior written authorization.
Iframes
Without prior written approval, you may not create frames around our web pages or use other techniques that alter the visual presentation, appearance, branding, or functionality of our website.
User Comments
Users may post comments where functionality allows. Comments represent the views of the individual author and not Norwegian Foodstore.
We reserve the right to monitor and remove comments that we reasonably consider inappropriate, unlawful, defamatory, abusive, misleading, infringing, or otherwise in breach of these Terms.
By submitting comments or other user-generated content, you warrant that you have the necessary rights to publish the content and that the content does not infringe third-party rights or applicable law.
Content Liability
Norwegian Foodstore is not responsible for content appearing on third-party websites merely because those websites link to Norwegian Foodstore.
To the extent permitted by applicable law, persons operating websites linking to Norwegian Foodstore are responsible for the content and legality of their own websites.
Reservation of Rights
We reserve the right to request removal of links to our website and to amend these Terms and Conditions from time to time.
Changes apply to future use and future purchases from the time the updated Terms are published, unless applicable law permits or requires otherwise.
Removal of Links
If you find a link on our website that you believe is inappropriate or objectionable, you may contact us.
We may review such requests but are not obligated to remove a link unless required by applicable law.
Cookies
We use cookies and similar technologies in accordance with our Privacy Policy and applicable law.
Limitation of Liability
To the maximum extent permitted by applicable law, Norwegian Foodstore excludes liability for indirect, incidental, special, or consequential losses.
No provision of these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory applicable law.
Nothing in these Terms is intended to exclude or restrict mandatory statutory consumer rights.
Governing Law
These Terms and Conditions are governed by Norwegian law.
The ordinary courts of Norway shall have jurisdiction, with Bergen District Court (Bergen Tingrett) as venue, to the extent permitted by mandatory consumer protection legislation and applicable rules concerning consumer jurisdiction.