Terms & Conditions
Welcome to The Norwegian Foodstore
These Terms and Conditions govern the use of The Norwegian Foodstore website and all purchases made through our online store.
Leirvikflaten 315179 GODVIK
Bergen, Norway
By accessing this website and placing an order, you agree to be bound by these Terms and Conditions. If you do not accept these terms, you must not use this website or place an order.
Binding Acceptance
By completing a purchase, the customer confirms that they have read and accepted these Terms and Conditions, including shipping terms, import responsibility, risk transfer upon carrier handover, non-refundable shipping costs, third-party platform limitations, and payment processing conditions.
General Terms
Our Service Includes:
- Secure packing of products for international shipment
- Shipping via the selected shipping method at checkout
- Issuing commercial invoices with tariff codes
- Export of goods from Norway
Our Service Does Not Include:
- Verification of import legality in the destination country
- Import clearance in the destination country
- Payment of duties, VAT, customs fees, storage fees or other import-related charges unless prepaid at checkout
- Representation before customs authorities
Fulfilment and Transfer of Risk
All orders are fulfilled by export and shipment from Norway. Once the shipment has been handed over to the carrier, the seller’s contractual delivery obligation is fulfilled.
Shipping and export handling constitute a separately performed service that is completed upon carrier handover and is therefore non-refundable.
Risk transfers to the purchaser and/or recipient upon handover to the carrier in accordance with international shipping practice, regardless of shipping method selected at checkout.
Proof of fulfilment consists of carrier acceptance scan, tracking documentation, export documentation, and commercial invoice records.
Force Majeure
We are not liable for delays or non-performance caused by events beyond our reasonable control, including customs intervention, regulatory changes, transport disruption, carrier delay, natural events, or government action.
Severability
If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
Consumer Terms (B2C)
Importer Responsibility
The purchaser and/or recipient acts as the importer of record. This applies to gift orders shipped to third parties.
For gift shipments, the purchaser remains financially responsible for all import compliance, duties, taxes, customs procedures, storage fees, administrative costs, and regulatory matters, regardless of recipient location.
Import duties, VAT and other local charges remain the responsibility of the purchaser and/or recipient unless explicitly prepaid at checkout.
Delays, inspections, seizures, destruction, rejections or returns caused by customs authorities, unpaid duties, missing documentation or local import restrictions do not constitute failure of service by the seller.
Right of Withdrawal – Food Products
Due to the nature of the products sold (food items and consumables), many items are considered goods that deteriorate rapidly or have a limited shelf life.
In accordance with applicable consumer protection legislation, the right of withdrawal does not apply to goods that deteriorate rapidly, have a short expiry period, or sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed.
Where permitted by applicable law, food products are therefore exempt from the right of withdrawal once delivered.
Products exposed to temperature variation, broken seals, opened packaging, pressure changes, or transit-related environmental conditions cannot be returned.
For customers located outside the EEA, all sales of food products are final once shipped. Returns are not accepted except in cases of documented production defects.
Business-to-Business (B2B)
Business customers waive consumer protection rights to the extent permitted by applicable law.
Risk transfers upon handover to the carrier.
We are not liable for indirect or consequential losses including loss of profit, business interruption or reputational damage.
Payments & Disputes
Refunds are issued in NOK (Norwegian kroner). Currency fluctuations and payment provider fees remain the customer’s responsibility.
All transactions are processed in NOK unless otherwise stated. Currency conversions displayed at checkout are indicative and may differ from final bank settlement amounts due to third-party conversion rates. The seller is not responsible for discrepancies caused by financial institutions.
The seller reserves the right to contest any payment dispute or chargeback where export service has been fulfilled and shipment handed over to the carrier.
Platform & Payment Provider Display Errors
Norwegian Foodstore is not liable for incorrect, delayed, or incomplete display of shipping costs, duties, taxes, currency conversions, or total order amounts caused by third-party payment providers, gateways, financial institutions, currency services, or the e-commerce platform (including Shopify). Any claims relating to such technical or display errors must be directed to the relevant payment provider or platform operator.
Improper Payment Disputes
Where export service has been fulfilled and goods have been handed over to the carrier, initiating a payment dispute for reasons related to customs regulations, import duties, carrier delays, platform display errors, disclosed transit risks, or conditions communicated prior to purchase may be considered an improper dispute. The seller reserves the right to submit full documentation to the payment provider and recover associated administrative costs where permitted by law.
Intellectual Property
All content including text, product descriptions, translations, images, graphics, structure, layout and design is the intellectual property of The Norwegian Foodstore unless otherwise stated.
Unauthorized commercial use may result in claims for compensation, damages, and recovery of legal costs.
Hyperlinking to Our Content
The following organizations may link to our website without prior written approval:
- Government agencies
- Search engines
- News organizations
- Online directory distributors
- Systemwide accredited businesses
Links must not be misleading, imply endorsement, or damage our reputation. No use of our logo is permitted without written license.
Iframes
Without prior written approval, you may not create frames around our web pages or use other techniques that alter the visual presentation of our website.
User Comments
Users may post comments where functionality allows. Comments reflect the views of the author only.
We reserve the right to monitor and remove comments deemed inappropriate or unlawful.
You warrant that your comments do not infringe third-party rights.
Content Liability
We shall not be responsible for content appearing on third-party websites. You agree to indemnify and defend us against claims arising from your website.
Reservation of Rights
We reserve the right to request removal of links to our website and to amend these Terms at any time.
Removal of Links
If you find any link on our website objectionable, you may contact us. We are not obligated to remove links but may do so at our discretion.
Cookies
We use cookies in accordance with our Privacy Policy.
Limitation of Liability
To the maximum extent permitted by law, we exclude liability for indirect or consequential losses.
Nothing in these Terms limits liability where such limitation is not permitted by law.
Governing Law
These Terms are governed by Norwegian law.
The ordinary courts of Norway shall have jurisdiction, with Bergen District Court (Bergen Tingrett) as venue, to the extent permitted by mandatory consumer protection legislation.