Terms & Conditions
Welcome to The Norwegian Foodstore!
These terms and conditions outline the rules and regulations for the use of The Norwegian Foodstore’s Website and purchases done at our online store.
The Norwegian Foodstore is located at:
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use The Norwegian Foodstore’s website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Customer”, “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Norway. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
When ordering, customers must be aware of:
Like in any other online store: It is the customer /recipient’s responsibility to declare any goods into their country, and to be aware of the regulations of import in the country of destination. We always write the contents of the goods and value on shipment declaration. Customer must pay duty on products ordered. If a product is stopped in customs as beeing an illegal product in that specific country, we will refund you for your products when your order is returned to us. Please be aware, if package is returned to us, due to customs regulations or failure to pay customs and duty, shipping is paid by customer, and will be deducted from refund. Shipping is non refundable.
Please be aware if customs seizes and/or destroys your shipment due to non permitted item for import, this is customsers liability.
All communication with customs in destination country, must be handled by the recipient, as they legally are responsible for the import.
If the customer buys a product with an age limit, customer must provide proof of age, before the products are shipped, or to the delivery service upon delivery.
If there is anything wrong with your order before shipment, contact us immediately via telephone to our phone number found at the bottom of our website. All other questions contact us via email. You will receive confirmation regarding your order.
Always read the complete description of the product – before ordering, too see that the product and order is correct according to your wishes.
Do not order products that are sensitive to high or low temperatures – if you live in an hot or cold location. Most products are ment to be stored in 18 – 22 celicius (68 – 71 fahrenheit). We are not responsible for products melted or otherwise damaged by heat or cold, outside the temperature range stated.
If you buy a product that can be shipped at room temperature, but otherwise is in need of refrigeration, such as brown cheese, mayonnaise and cheese in a tube, cool products down completely before consuming and keep refrigerated.
Please do not have packages left outside your house – we cannot replace packages that are stolen or damaged due to have been left without supervision.
Our packages are sent through DHL Express. With DHL Express you can see the packages location as its underway, if you choose Economy shipment you cannot track your shipment ( only available in certain areas).
Packages sent with DHL Express normally arrives normally to most customers within 4 business days.
Shipment to private adresses in Russia will not be sent with DHL, as this is not permitted. All orders made to private adresses/recipients will be sent with Norwegian Post.
We do not send packages in Norway. We can however be helpful to businesses ordering larger amounts. Please contact us via email for a quote (This will include local taxes added to payment).
We are not responsible for packages left unnatended, or placed outside of home. DHL offers proof of delivery and recipient (customer) will be notified of delivery and can make arrangement with DHL on how the delivery will take place. Delivery is between DHL and our customers, and we are not liable if recipient/customer chooses for their parcel to be left on doorstep, or outside of residence without signature.
We accept the payment options that are available at checkout at any given time. Some payment solutions will carry extra fees, and this is specified during checkout if applicable.
Regarding refunds – customer can be charged fees by the payment providers, and are responsible for payment of these fees, usually deducted from their refund amount. These fees are normally currency conversion fees, and are non refundable from Norwegian Foodstore.
Within 30 days: If a customer wishes to return the unopened/unused products, the customer must pay shipping for the products to arrive safely – first then a refund for the products will be issued. Shipping to and from recipient will not be refunded. Same conditions apply if shipments are returned due to local customs rejections of shipment, or due to reciepients lack of payment of duties or taxes.
If your product is broken or has faults due to shipping or handeling, we will issue a full or partial refund for the products damaged – customer must provide photos of the faults, damages etc.
Unless otherwise stated, The Norwegian Foodstore and/or it’s licensors own the intellectual property rights for all material on The Norwegian Foodstore All intellectual property rights are reserved. You may view and/or print pages from https://www.norwegianfoodstore.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from https://www.norwegianfoodstore.com
- Sell, rent or sub-license material from https://www.norwegianfoodstore.com
- Reproduce, duplicate or copy material from https://www.norwegianfoodstore.com
Redistribute content from The Norwegian Foodstore (unless content is specifically made for redistribution).
- This Agreement shall begin on the date hereof.
- Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. The Norwegian Foodstore does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of The Norwegian Foodstore, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws The Norwegian Foodstore shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
- The Norwegian Foodstore reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
- You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
- You hereby grant to The Norwegian Foodstore a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
- The following organizations may link to our Web site without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
- Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
- These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
- We may consider and approve in our sole discretion other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
- dot.com community sites;
- associations or other groups representing charities, including charity giving sites,
- online directory distributors;
- internet portals;
- accounting, law and consulting firms whose primary clients are businesses; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of The Norwegian Foodstore; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to email@example.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
- By use of our corporate name; or
- By use of the uniform resource locator (Web address) being linked to; or
- By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.
No use of (cname)’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
If you have any queries regarding any of our terms, please contact us.